Shipping and Delivery

1. Delivery Policy

1.1 Products  shipped every day once received payment within 5  working days after placing the order

1.2 All products will be properly sealed packaging, fast and safe to your home

1.3 All prices include mailing costs

1.4 All order will be received within 5 working days

1.5 We use quality packaging to ensure the products is safely delivered to your doorstep

1.6 All price are included shipping fees

2. Delivery/Performance

2.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.

2.2 Seroro (WhoSey) has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

2.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and Seroro (WhoSey) shall not be liable for any delay in delivery or performance howsoever caused.

2.4 If Seller has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall, by serving a written notice to Seroro (WhoSey), be entitled to demand performance within a specified time thereafter and such specified time shall be no less than 14 days. If Seroro (WhoSey) fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract and claim a refund in respect of the undelivered Goods.

2.5 Where the Goods have been delivered to the Buyer even after such refunds have been claimed by the Buyer pursuant to Clause 6.4 above, Buyer shall immediately notify Seroro (WhoSey) of the delivery. The property in the Goods shall not pass to the Buyer and Buyer shall hold the Goods as Seroro (WhoSey)’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer. Seroro (WhoSey) shall be entitled at any time to demand the Buyer to deliver up the Goods to Seroro (WhoSey) and in the event of non-compliance Seroro (WhoSey) reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

2.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seroro (WhoSey), Seroro (WhoSey) may:

2.6.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or

2.6.2 Terminate the Contract and claim damages.

3. Delivery of Goods

3.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.

3.2 Seroro (WhoSey) has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

3.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and Seroro (WhoSey) shall not be liable for any delay in delivery or performance howsoever caused.

3.4 If Seller has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall, by serving a written notice to Seroro (WhoSey), be entitled to demand performance within a specified time thereafter and such specified time shall be no less than 14 days. If Seroro (WhoSey) fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract and claim a refund in respect of the undelivered Goods.

3.5 Where the Goods have been delivered to the Buyer even after such refunds have been claimed by the Buyer pursuant to Clause 6.4 above, Buyer shall immediately notify Seroro (WhoSey) of the delivery. The property in the Goods shall not pass to the Buyer and Buyer shall hold the Goods as Seroro (WhoSey)’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer. Seroro (WhoSey) shall be entitled at any time to demand the Buyer to deliver up the Goods to Seroro (WhoSey) and in the event of non-compliance Seroro (WhoSey) reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

3.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seroro (WhoSey), Seroro (WhoSey) may:

3.6.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or

3.6.2 Terminate the Contract and claim damages.

4. Return, Refund and Replacement of Goods

4.1 All Goods sold on the Platform is covered under the Seroro (WhoSey) 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). Buyer may initiate the returns process by communicating with Seroro (WhoSey) or Seller through the Platform. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page.

4.2 Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Seroro (WhoSey) or Seller in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods are returned to Seroro (WhoSey) or Seller within 7 or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Seroro (WhoSey) or Seller within 48 hours of receiving the delivery to expedite the claim process.

4.3 Buyer may only apply for return of the purchased Goods in the following circumstances:

4.3.1 The Goods delivered to Buyer is defective and/or damaged on delivery;

4.3.2 The Goods, in particular fashion items, which does not fit (not applicable for fashion items from overseas Sellers);

4.3.3 The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;

4.3.4 The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, color, etc.) stipulated in the order;

4.3.5 Buyer has a change of mind with regard to the Goods; and

4.3.6 Such other circumstances which may be prescribed by Seroro (WhoSey) on the Platform.

4.4 Notwithstanding Clause 7.3 above, milk formula products are returnable except for “change of mind” request. Buyer is to ensure that product is not opened, as otherwise it will not be accepted for return.

4.5 Notwithstanding Clause 7.3 above, return or cancellations of any perishable goods are not allowed. To ensure that Buyer is satisfied with the product Buyer received, Buyer should inspect the contents as soon as the order arrives.

4.6 The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Seroro (WhoSey) on the Platform.

5. Questions and complaints with regards to returns

5.1 If you have any questions or complaints, (i) you may either contact the Seller directly via the Platform or (ii) contact Seroro (WhoSey) using the “Contact Us” page on the Platform, as applicable.

5.2 In the event that Buyer is unable to resolve any dispute with Seller directly through amicable negotiations, Seroro (WhoSey) reserves the right to suggest and implement an appropriate resolution at its sole discretion.

6. Risk and property of the Goods

6.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when Seroro (WhoSey) has tendered delivery of the Goods.

6.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until Seroro (WhoSey) has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by Seller to the Buyer for which payment is then due.

6.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as Seroro (WhoSey)’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer.

6.4 The Buyer agrees with Seroro (WhoSey) that the Buyer shall immediately notify Seroro (WhoSey) of any matter from time to time affecting Seroro (WhoSey)’s title to the Goods and the Buyer shall provide Seroro (WhoSey) with any information relating to the Goods as Seroro (WhoSey) may require from time to time.

6.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), Seroro (WhoSey) shall be entitled at any time to demand the Buyer to deliver up the Goods to Seroro (WhoSey) and in the event of non-compliance Seroro (WhoSey) reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.

6.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of Seroro (WhoSey) but if the Buyer does so all moneys owing by the Buyer to Seroro (WhoSey) shall (without prejudice to any other right or remedy of Seroro (WhoSey)) forthwith become due and payable.

6.7 If the provisions in this Clause 8 of these Conditions are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.

6.8 The Buyer shall indemnify Seroro (WhoSey) against all loss damages costs expenses and legal fees incurred by the Buyer in connection with the assertion and enforcement of Seroro (WhoSey)’s rights under this condition.

 

7. Termination

7.1 Buyer may terminate the Contract before Seller dispatches the Goods, by written notice to Seroro (WhoSey) through our Contact Us page at https://www.seroro.com/contact/. If the Goods have already been dispatched, Buyer may not terminate the Contract but may only return the Goods in accordance with Clause 7 of these Conditions.

7.2 Without prejudice to any other right of termination elsewhere in these Conditions, Seller, or Seroro (WhoSey) acting on Seller’s behalf, may stop any Goods in transit, suspend further deliveries to the Buyer and/or terminate the Contract with immediate effect by written notice to the Buyer on or at any time after the occurrence of any of the following events:

7.2.1 The Goods under the Contract being unavailable for any reason; and/or

7.2.2 The Goods under the Contract has been mispriced on the Platform.

8. Warranties and Remedies

8.1 Subject as expressly provided in these Conditions, all other warranties conditions or terms, including those implied by statute or common law, and are excluded to the fullest extent permitted by law.

8.2 Subject to this Clause 10 of these Conditions, Seroro (WhoSey) warrants that the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period of 12 months commencing from the date on which the Goods are delivered or deemed to be delivered (“Warranty Period”). Where the Buyer is dealing as a consumer (within the meaning of the Sale of Goods Act and the Consumer Protection Act), Seroro (WhoSey) further gives to the Buyer such implied warranties as cannot be excluded by law.

8.3 Seroro (WhoSey)’s above warranty concerning the Goods is given subject to the following conditions:

8.3.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Seroro (WhoSey).

8.3.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.

8.3.3 Seroro (WhoSey) binds itself only to deliver Goods in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of Seroro (WhoSey)’s opinion in that behalf. Seroro (WhoSey) is not liable for any such special or particular description which may have been provided by Third Party Vendors through the chat system. Seroro (WhoSey) does not give any warranty as to the quality state condition or fitness of the Goods.

8.3.4 Seroro (WhoSey) shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without the prior agreement of Seroro (WhoSey), addition and insertion of parts, in particular of spare parts which do not come from Seroro (WhoSey).

8.3.5 Seroro (WhoSey) shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, willful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow Seroro (WhoSey)’s instructions (whether oral or in writing) misuse or alteration or repair of the Goods without Seroro (WhoSey)’s approval.

8.3.6 Seroro (WhoSey) is not liable for any loss damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without Seroro (WhoSey)’s prior written approval and the Buyer shall indemnify Seroro (WhoSey) against each loss liability and cost arising out of such claims.

8.3.7 Seroro (WhoSey) shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.

8.3.8 Seroro (WhoSey) shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.

8.4 Where there is any defect in the quality or condition of the Goods or where the Goods fail to correspond with specification, Buyer may apply to return the defective and/or damaged Goods to Seroro (WhoSey) or Seller in exchange for a replacement or a refund in accordance with Seroro (WhoSey)’s Return Policy and Clause 7 of these Conditions above.

8.5 As an alternative to returning faulty or damaged Goods in exchange for refund or replacement under Clause 7 of these Conditions above, a Buyer may request for a repair of such Goods. Seroro (WhoSey) and Seller however is entitled to accept or reject such request, at its own discretion. Such request shall be irrevocable upon Seroro (WhoSey)’s or Seller’s acceptance of the same and the non-conforming Goods (or part thereof) will be repaired as originally ordered. The Buyer may not later elect for a return under Clause 7 of these Conditions above once Seroro (WhoSey) or Seller has accepted such request.

8.6 Where the Goods have not been repaired within a reasonable time, despite a written warning from the Buyer, the Buyer shall be entitled to a reduction of the price in proportion to the reduced value of the Goods, provided that under no circumstance shall such reduction exceed 15% of the price of the affected Goods. In lieu of repair, Seroro (WhoSey) may, at its sole discretion, grant such a reduction to the Buyer. Upon a repair or price reduction being made as aforesaid, the Buyer shall have no further claim against the Seller.

8.7 When Seroro (WhoSey) or Seller has provided replacement Goods or given the Buyer a refund, the non-conforming Goods or parts thereof shall become property of Seroro (WhoSey) or Seller.

9. Liability

9.1 In no event shall Seroro (WhoSey) be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or if Seroro (WhoSey) had been advised by the Buyer of the possibility of incurring the same.

9.2 The remedies set out in Clause 10 of these Conditions are the Buyer’s sole and exclusive remedies for non-conformity of or defects in the Goods and Seroro (WhoSey)’s liability for the same shall be limited in the manner specified in Clause 10 of these Conditions .

9.3 Notwithstanding any other provision of these Conditions, Seller’s maximum cumulative liability to you or to any other party for all losses under, arising out of or relating to the sale of products under each Contract, shall not exceed the sums that you have paid to Seller under such Contract.

9.4 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.

9.5 No action shall be brought against Seroro (WhoSey) later than 12 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.

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