How to Buy

1. Orders and Specifications

1.1   The Buyer may purchase Goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. All orders shall be subject to Seller’s acceptance in their sole discretion and each order accepted by the Seller shall constitute a separate Contract and shall be deemed to be irrevocable and unconditional upon transmission through the Platform. Seroro (WhoSey) shall be entitled (but not obliged) to process such orders without further consent from the Buyer. Nevertheless, you may request to cancel or amend the order which Seroro (WhoSey) shall endeavor (but not obliged) to give effect to on a commercially reasonable effort basis.

1.2   Order acceptance and completion of the Contract between the Buyer and Seller will only be completed upon Seroro (WhoSey) issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, Seroro (WhoSey) shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. Seroro (WhoSey) shall furthermore be entitled to require the Buyer to furnish Seroro (WhoSey) with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.

1.3   No concluded Contract may be modified or cancelled by the Buyer except with prior written consent from Seroro (WhoSey) and on terms that the Buyer shall indemnify Seroro (WhoSey) in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred by Seroro (WhoSey) as a result of the modification or cancellation, as the case may be.

2. Price

2.1   The price of the Goods shall be the price stated on the Platform at the time which the Buyer places and completes the order form on the Platform. The price includes any applicable sales and services tax, value added tax or similar tax which the Buyer shall be liable to pay to Seroro (WhoSey) in addition to the price, but it excludes the delivery charges.

2.2  In the event that a Goods has been mispriced on the Platform, the Seller reserves the right to terminate the Contract, in which Seroro (WhoSey) shall, on behalf of Seller (where Seller is a Third Party Vendor), notify the Buyer of such cancellation by giving three days’ notice. The Seller shall have such right to terminate the Contract notwithstanding that the Goods have been dispatched or are in transit or that payment has been charged to Buyer.

3. Terms of Payment

3.1  The Buyer shall be entitled to make payment for the Goods using the various payment methods made available on the Platform. When Buyer places an order on the Platform, actual payment shall be only charged upon Seller’s acceptance of Buyer’s order and the formation of a Contract. All payments shall be made to Seroro (WhoSey), either accepting payment in its own right or as Seller’s agent (where Seller is a Third Party Vendor). Buyer acknowledges that Seroro (WhoSey) is entitled to collect payments from Buyer on behalf of Third Party Vendors.

3.2  The terms and conditions applicable to each type of payment, as prescribed by Seroro (WhoSey) on the Platform, shall be applicable to the Contract. The payment methods may also be subject to the following terms: 
3.2.1     Credit Cards
3.2.1.1  Credit card payment option is available for all Buyers. Seroro (WhoSey) accepts all Visa and MasterCard’s credit cards and is 3D Secure enabled (verified by Visa and secured by MasterCard). All credit card information of Buyers is protected by industry leading encryption standards.
3.2.1.2 
Please take note that additional charges may be incurred if Buyer is using a non-Malaysian issued card due to foreign exchange rates.

3.2.2     Debit  Cards
3.2.2.1  Seroro (WhoSey) accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry leading encryption standards.

3.2.3     Online Banking
3.2.3.1  By choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the Goods purchased by Buyer to a Seroro (WhoSey) account (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. Seroro (WhoSey), in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.

3.3   Buyer may not claim against Seller or any of its agents (which may include Seroro (WhoSey)), for any failure, disruption or error in connection with the Buyer’s chosen payment method. Seroro (WhoSey) reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the Buyer or giving any reason.

3.4  If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to Seller, Seller shall be entitled to:
3.4.1 Cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or
3.4.2 Charge the Buyer interest on the amount unpaid at the rate of one per cent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).

3.5   All refunds shall be made via the Seroro (WhoSey) virtual payment account (“Seroro (WhoSey) Payment Account”). Seroro (WhoSey) offers no guarantee of any nature for the timeliness of the refunds reaching the Seroro (WhoSey) Payment Account. The processing of payment may take time and it is subject to the payment provider internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by Seroro (WhoSey). All refunds are conditional upon Seroro (WhoSey)’s acceptance of a valid return of the Goods. Seroro (WhoSey) reserve the right to modify the mechanism of processing refunds at any time without notice.

3.6   All payments for the purchased Goods must be made to Seroro (WhoSey) using the payment methods made available on the Platform only. Seroro (WhoSey) shall not be held responsible for any losses which may arise from payments made directly to Third Party Vendors or through payment methods apart from the available payment methods on the Platform.

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